Question 1

How do I book a trip?

Accepted Answer

Send an inquiry or WhatsApp message with your destination and dates. An advisor calls you, sends a costed itinerary within 24 hours, and you confirm the booking.

Question 2

Do you help with passports and visas?

Accepted Answer

Yes. We guide you through passport applications and renewals, and prepare visa applications for most destinations.

Question 3

How long does an insurance quotation take?

Accepted Answer

Motor and travel quotes usually come back within a few hours. Medical, property and business quotes take up to 48 hours because we approach several insurers.

Question 4

Which destinations do you cover?

Accepted Answer

Tanzania, East Africa, the wider African continent, the Middle East, Europe, Asia, Canada, South America and the Caribbean.

Question 5

Do you arrange airport transfers?

Accepted Answer

Yes — reliable transport between the airport and your hotel is part of every package we quote.

Question 6

What if I need to claim while travelling?

Accepted Answer

Contact us and we guide you through the claim from first notification to settlement, alongside the insurer's emergency line.

Question 7

How far in advance should I book?

Accepted Answer

Three to five months for peak season, six weeks for city breaks. We will tell you if waiting is genuinely cheaper.

Question 8

Can I change names on a booking?

Accepted Answer

Usually yes before ticketing, sometimes for a supplier fee afterwards. We always quote the fee first.

Question 9

What if a flight is cancelled while I am away?

Accepted Answer

Message the advisor line. We rebook and, where applicable, open the insurance claim for you.

Question 10

Can I insure a car registered in another emirate?

Accepted Answer

Yes, provided the registration is valid and you supply the card and licence.

Question 11

What if my claim is rejected?

Accepted Answer

We review the rejection reason and challenge it with the insurer where the policy wording supports you.

Question 12

Do you handle renewals automatically?

Accepted Answer

We contact you 30 days before expiry with fresh comparison quotes. Nothing renews without your approval.

Answers before you commit

General

Travel

Insurance

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